At Spirit Casino, our players’ well-being comes before anything else. Gaming is meant to be fun, a bit of entertainment at the end of the day — but it only stays that way when it’s kept under control. That’s why we’ve built a set of tools into the platform that let you set your own boundaries and stick to them.
Deposit Limits
If you’d rather not leave your spending to willpower alone, you can cap it yourself:
- Daily deposit limit
- Weekly deposit limit
- Monthly deposit limit
Once a limit is active, you simply can’t top up beyond it. You’ll find these settings in your account area, and you can adjust them whenever you like.
Time-Outs
Sometimes you just need to step back for a while. A short cool-off period is available in three lengths:
- 24 hours
- 7 days
- 14 days
For the duration you pick, your account stays locked and we’ll stop sending you promotional messages. It’s a clean break — no reminders, no temptation, just some breathing room to deal with everything else going on.
Self-Exclusion
Need something longer than a few days? Self-exclusion puts your account on hold for an extended stretch:
- 1 month
- 3 months
- 6 months
- 12 months
Your account stays closed for the full period you’ve chosen. Once that time has passed, you can reactivate it if you decide you’re ready.
Account Closure
If gambling has started to feel heavy, or you’re struggling with it, write to us at support@canada-spiritcasino.co and ask for a permanent closure. There’s no lecture and no pressure from our side — our team will simply take care of it and support the decision you’ve made.
Recognising Problem Gambling
Some warning signs worth paying attention to:
- Spending more money or time gambling than you originally planned
- Chasing losses in the hope of winning them back
- Borrowing money to keep playing
- Hiding how much you gamble from family or friends
- Feeling anxious, tense, or short-tempered when you’re not playing
If any of this is happening again and again, please talk to someone who’s trained to help. Reaching out early makes a real difference.
Support Resources
Free, confidential help is available across Canada. These organisations know what they’re doing, and their services don’t cost anything:
- ConnexOntario: 1-866-531-2600 / connexontario.ca — 24/7 support and referrals for gambling, mental health, and substance use concerns in Ontario
- Gambling Support BC: 1-888-795-6111 / gamblingsupportbc.ca — free counselling for players and their families, available around the clock
- Gamblers Anonymous: gamblersanonymous.org — peer support meetings held in cities across Canada, both in person and online
Alongside one-on-one counselling, each of these groups publishes practical information on keeping your play in check.
Age Restriction
Our services are open only to persons who have reached the legal gambling age — 19 and over in most provinces, and 18 in Alberta, Manitoba, and Quebec. We run verification checks to keep minors from registering and playing. If you share a computer with children, parental control software is worth installing; most of it blocks gambling sites by default.
One last thing worth repeating: gambling is entertainment, never a way to earn money. The moment it stops being enjoyable, put it down and ask for help.